Sibish Basheer

Senior Staff Software Engineer

Sibish Basheer is a Senior Staff Engineer at American Express in Global Servicing & Corporate Technology, specializing in Generative AI and Conversational AI for customer-facing platforms. With over two decades of experience in distributed systems and more than a decade in Artificial Intelligence, he builds high performance, scalable systems across voice, chat, and omnichannel environments. His work centers on large language model driven architectures, agentic systems, and real time event driven platforms that power intelligent, low latency customer interactions at enterprise scale. Sibish holds a Master of Science in Computer Science from the Georgia Institute of Technology, with a specialization in Interactive Intelligence.